After winning Estate Agency of the Year 2012 for The Sunday Times awards many of us were left on a exuberant high which carried us into the new year.
A high-spirited start to 2013 lead us to venturing out into new ways to boost our customer service to new heights and in property management this really is essential.
One of our theories to a successful management service lies within our relationships with our tenants and landlords. We aim to deliver an efficient, honest, dependable service ensuring our tenants and landlords know we look after their properties as if they were our own.
Our new procedure of calling tenants 24 hours, 7 days and 28 days after they’ve moved in provides us with a good insight in to how their move in’s have gone and offer an opportunity to go over any queries and to speak to our landlords to update them. Also during this time it gives us a chance to remind tenants about their standing orders to ensure that the first month runs smoothly and rent is received on time. You would be surprised how many tenants do not set up their standing order; it usually slips their mind during the busy process of moving house!
In addition we have introduced our Bag for Life to our move in process. This enables us to meet our tenants on the day they move in and introduce ourselves. With the added personal touch of a Sewell & Gardner bag made up of necessities for move in day and a few luxury items to indulge in to assist with relieving the hectic experience of moving home. After all – you want to be able to make a cup of tea and use your loo immediately!
Our customer service doesn’t just stop there. A few of our daily duties include our calls to tenants to confirm every maintenance task has been carried out to a high, professional standard. We understand things go wrong and wish to disrupt tenant’s lives as little as possible. During these calls we make sure things are coordinated and resolved as efficiently as possible and the property is left in a tidy condition.
Everyday we call out all our tenants to inform them their rent has been received and offer the opportunity to discuss how they’re getting on. We also speak to our landlords to let them know their rent has been received and how long it will be before it arrives in their bank account. This again is another great opportunity to update both parties of how things are going and also update landlords with any upcoming changes in legislation and points of discussion.
All of our methods have proven to be successful, proving rents are received on time and maintenance is handled with top care. Both tenants and landlords can enjoy the benefits of their properties with peace of mind, knowing they’re in safe hands. Our approach focuses on taking the time and delivering an attentive service, offering a tailor made service which considers the needs of all our tenants and landlords.
Why not give us a call and let us tell you how we can help manage your property today? 01923 721900
Priya Gohil, Property Manager